GENERAL TERMS AND CONDITIONS
This online shop is owned by F.C. Lugano SA, Via Pioda 14, 6900 Lugano, Switzerland (hereinafter referred to as FC Lugano). The general conditions below refer to our website shop.fclugano.com. Any purchase made on this site constitutes total acceptance by the purchaser of the conditions described below. Our general conditions of sale may be modified at any time and without prior notice.
The prices indicated on shop.fclugano.com are inclusive of VAT and are expressed in CHF (Swiss Francs), excluding transport costs. FC Lugano guarantees that all information provided on the site is correct and up to date. However, printing errors, inaccuracies, omissions or other errors may occur. FC Lugano reserves the right to change products, prices, descriptions and services at any time and without notice. FC Lugano reserves the right not to execute orders that include articles with clearly incorrect prices.
Orders are placed only through the purchase procedure on shop.fclugano.com. No telephone orders possible. The customer validates the order after selecting a payment method. By placing an order, the customer signs a binding purchase contract. FC Lugano reserves the right to limit the quantities available for sale or sale, and the right to refuse, correct, cancel or terminate the order regardless of the reason. The colours of the articles shown on the website may differ from reality.
Our orders must be paid upon validation of the order and only by the payment methods indicated on our website: Twint, Stripe (Visa, Mastercard, American Express) and Paypal. Payment by bank transfer, by postal coupon, upon delivery of the goods or when collecting the goods from the FC Lugano secretariat is not possible.
Ordered items are usually shipped within 2 business days (LU-VE), with the exception of custom game jerseys, for which waiting times of about 5 business days are possible. There is an approximate delivery date on each product page and in the shopping cart. The approximate delivery date depends on the type of product and stock status. The indicative delivery date is not a binding condition of the contract, but serves only to describe to the customer the possible timing of the order execution. As a rule, the order will be executed only when all items are in stock. Our parcels are delivered by Swiss Post or by courier service. Any delays in delivery do not entitle you to deductions, penalties, compensation or damages. Goods are transported at the risk of the customer, who is required to check the condition of the goods upon delivery. In addition, references, quantity, quality of the goods as well as correspondence with the order must be checked. Any claims made after 2 working days from the date of delivery will not be considered. For shipments outside Switzerland, customs taxes due on delivery are the sole responsibility of the customer. Customs regulations and import taxes may vary depending on the destination country and it is the customer's responsibility to ascertain them before placing the order from abroad. Free pickup is only possible at the FC Lugano secretariat during opening hours and only after receiving the email confirming that the goods are ready for pickup. Pickup is not possible on days when an official match is scheduled at the Cornaredo stadium. Due to the large quantity of orders, free pickup is not possible on Black Friday / Black Weekend.
RETURN, EXCHANGE AND REFUND
The customer, from the time of delivery, has 7 days to return (at his or her own expense) an item. Any return must be accompanied by the relevant invoice and must be anticipated by a return request sent by e-mail to email@example.com. The item must be returned in its original packaging, including labels, and must show no signs of wear and tear. Incomplete, dirty, damaged, washed or already used items will not be taken back. Items on sale or special promotion (ex: Black Friday, Black Weekend, end-of-season sales, winter sales, ...) cannot be exchanged or returned. Underwear, swimwear and body care products cannot be neither exchanged nor returned. Also excluded from return and exchange are all personalized items at the customer's request such as game jerseys with name and number of the customer's choice. If the return conditions are met, FC Lugano will proceed to refund (excluding shipping costs and any customs charges) the total amount of the returned items. The refund is made in the same manner in which the payment was made. The value of the refund is based on the price of the item on the day the refund request was made. No cash refunds are made.
F.C Lugano SA
100 Via Trevano
When ordering products on our site you will be asked to provide personal information such as name, e-mail address, postal address and telephone number. We use this information to create your account, to communicate with you about your order and to answer your questions. The information collected on our site remains strictly confidential and is not passed on to third party business partners. FC Lugano reserves the right to use the data provided also for future commercial communications related to its activities.
In general, the personal information collected is used to speed up the purchase process, to process personalized offers, to create statistics on the use of the website and to improve the customer service that FC Lugano offers. This website uses Facebook and Google technology to speed up customer registration and login. Google and Facebook remarketing services are used to show personalized offers to the customer on other sites or social networks. Google Analytics services are instead used to create statistics on the use of the site itself and to improve customer navigation. In addition, customer data is used with Salesforce and Active Campaign to provide personalized customer service and communication.
FC Lugano does not record or collect credit card or payment information in any way. When you place an order, the information you provide passes through a secure channel between our payment service provider Paypal or Stripe and your credit card issuing bank. FC Lugano has no knowledge of your credit card number.
The copyright of this site is reserved exclusively to FC Lugano.
COURT OF LAW, APPLICABLE LAW
The place of jurisdiction is Lugano (Switzerland). Only Swiss law is applicable.