GENERAL TERMS AND CONDITIONS
This online shop is owned by F.C. Lugano SA, Via Pioda 14, 6900 Lugano, Switzerland (hereinafter referred to as FC Lugano). The general conditions below refer to our website shop.fclugano.com. Any purchase made on this site constitutes total acceptance by the purchaser of the conditions described below. Our general conditions of sale may be modified at any time and without prior notice.

PRICES
The prices indicated on shop.fclugano.com are inclusive of VAT and are expressed in CHF (Swiss Francs), excluding transport costs. FC Lugano guarantees that all information provided on the site is correct and up to date. However, printing errors, inaccuracies, omissions or other errors may occur. FC Lugano reserves the right to change products, prices, descriptions and services at any time and without notice. FC Lugano reserves the right not to execute orders that include articles with clearly incorrect prices.

ORDERS
Orders are placed only through the purchase procedure on shop.fclugano.com. No telephone orders possible. The customer validates the order after selecting a payment method. By placing an order, the customer signs a binding purchase contract. FC Lugano reserves the right to limit the quantities available for sale or sale, and the right to refuse, correct, cancel or terminate the order regardless of the reason. The colours of the articles shown on the website may differ from reality.

PAYMENT
Our orders must be paid at the time of validation of the order and only through the payment methods indicated on our website: Stripe (Visa, Mastercard, American Express) and Paypal. It is not possible to pay by bank transfer, by postal coupon, on delivery of the goods or on collection of the goods at the secretariat of FC Lugano.

DELIVERY
Ordered items are usually dispatched within 2 working days (LU-VE), with the exception of customised game jerseys, for which a waiting time of approx. 5 working days is possible. An approximate delivery date can be found on each product page and in the shopping cart. The approximate delivery date depends on the type of product and the state of stock. The approximate delivery date is not a binding condition of the contract, but serves only to describe to the customer the possible time frame for the execution of the order. As a rule, the order will only be executed when all items are in stock. Our parcels are delivered by Swiss Post or by courier service. Any delays in delivery do not entitle you to any deductions, penalties, compensation or damages. Goods are transported at the risk of the customer, who must check the condition of the goods upon delivery. Furthermore, the references, quantity, and quality of the goods as well as correspondence with the order shall be checked. Complaints made more than 2 working days after the delivery date will not be taken into consideration. For shipments outside Switzerland, customs duties due on delivery shall be borne exclusively by the customer. Customs regulations and import taxes may vary depending on the country of destination. Direct collection is only possible at the FC Lugano secretariat during opening hours and only after receipt of the email confirming that the goods are ready for collection. Collection is not possible on days when an official match is scheduled at the Cornaredo stadium.

RETURN, REPLACEMENT AND REFUND
The customer, from the moment of delivery, has 7 days to return (at his own expense) an item. Each return must be accompanied by the relevant invoice and must be anticipated by a return request on the website shop.fclugano.com. The item must be returned in its original packaging, including labels, and must not show any signs of wear. Incomplete, dirty, damaged, washed or used items will not be taken back. Items on sale or on special promotion cannot be exchanged or returned. Underwear, swimwear and body care products cannot be changed or returned. All customized items are also excluded from return and exchange at the customer's request, such as game jerseys with a name and number of your choice. If the conditions for resumption are met, FC Lugano will refund (excluding shipping costs and any customs charges) the total amount of the items returned. The refund is made in the same way as the payment was made. The value of the refund is based on the price of the item on the day the refund was requested. No cash refunds are made.

Return address:
F.C. Lugano SA
Return articles
Via Trevano 100
6900 Lugano

PRIVACY
When ordering products on our site you will be asked to provide personal information such as name, e-mail address, postal address and telephone number. We use this information to create your account, to communicate with you about your order and to answer your questions. The information collected on our site remains strictly confidential and is not passed on to third party business partners. FC Lugano reserves the right to use the data provided also for future commercial communications related to its activities.

With a simple request at marketing@fclugano.com it is possible to request the deletion of all personal data recorded in the computer systems of FC Lugano. This site uses cookies to remember the customer's access data and the contents of his shopping cart between visits.

In general, the personal information collected is used to speed up the purchase process, to process personalized offers, to create statistics on the use of the website and to improve the customer service that FC Lugano offers. This website uses Facebook and Google technology to speed up customer registration and login. Google and Facebook remarketing services are used to show personalized offers to the customer on other sites or social networks. Google Analytics services are instead used to create statistics on the use of the site itself and to improve customer navigation. In addition, customer data is used with Salesforce and Active Campaign to provide personalized customer service and communication.

FC Lugano does not record or collect credit card or payment information in any way. When you place an order, the information you provide passes through a secure channel between our payment service provider Paypal or Stripe and your credit card issuing bank. FC Lugano has no knowledge of your credit card number.

COPYRIGHT
The copyright of this site is reserved exclusively to FC Lugano.

COURT OF LAW, APPLICABLE LAW
The place of jurisdiction is Lugano (Switzerland). Only Swiss law is applicable.